Company Privacy Policy
Our Commitment to Privacy
- the types of personal information which we hold;
- the purposes for which we hold personal information;
- how we use the personal information which we hold;
- for how long we hold personal information; and what procedures we have in place to protect your privacy.
What Personal Information Do We Retain?
- Information which individuals and entities provide to us when using this website (i.e. their names, postal addresses, telephone numbers, e-mail addresses and credit/debit card information in line with PCI & DSS standards – please see following website for Information regarding compliance https://www.pcisecuritystandards.org );
- information obtained by us through users visiting this website.
Why Do We Retain Personal Information?
We retain information which you provide to us for our own administrative, sales, marketing and product development purposes. Depending on the information which you have provided to us, we may contact you by letter, e-mail, fax, telephone or SMS. If you would rather not be contacted by us, please let us know at the address noted below.
We use information obtained by us through users visiting this website for our own administrative, sales, marketing analysis and product development purposes.
Customers will not be contacted by us unless it relates to a current or past purchase or an enquiry from a customer. Unless we have your prior consent, we shall not sell, rent, trade or share any personal information which we hold except that:
We may disclose information which is retained by us where required to do so by law or in connection with legal proceedings;
We may disclose aggregate statistics to third parties which are made up from statistics in respect of individual persons but these statistics will not include any personally identifying information;
We transmit credit/debit card information to the appropriate credit card company when we process payment for sales; and we may disclose personal information to our legal, accounting, marketing or other professional advisers, our website hosts and our courier, postal or transport providers (names and addresses, product description and value only in the latter case).
We will pass on contact details to our delivery agents in order to complete your order.
Should we wish to use your personal information for a purpose not permitted under this Privacy Policy, we will contact you to seek your consent.
How Long Do We Hold Personal Information?
We will hold on to any personal information for our customer records and for HMRC only. Under the current HMRC legislation we must retain that information for a minimum of 7 years. We will not disclose this information to any third party outside of our organisation unless legally required to do so.
Procedures We Use to Protect Your Privacy
We undertake to process the personal information which we collect in accordance with the applicable laws on data protection.
We have strict security procedures covering the storage and disclosure of your information (although we do not warrant that this is the case) in order to prevent unauthorised access. This means that we may ask for proof of identity before disclosing personal information to you.
We hold computerised and electronic personal information on computers and/or Compact discs or memory sticks and/or a server held at the address noted below. We also hold tangible (or ‘hard copy’) personal information at the address noted below. From time to time, certain Compact discs or memory sticks or tangible (or ‘hard copy’) personal information may be transported by us to or from the address noted below.
This website contains links to other websites. Equally, other websites may provide links to this website. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage you to read the privacy policies, if any, of each and every website which you use.
Please note that the Internet is not a secure medium. When submitting personal information to us using the Internet, your details may not be secure from access by third parties. The submission of personal information to us using the Internet is therefore made at your own risk.
You are entitled in law to receive a copy of personal information or data about you which is held by us on payment of £10 (or such other sum as may be prescribed by law from time to time).
We will also, on written request from you, amend any personal information which we hold about you. Where we amend the personal information which we hold about you, we will generally retain a copy of the previous version for our records. However, as noted above, we will not hold on to any personal information for any longer than is necessary for the purposes noted above.
You can contact us at the following address:
60 Knaves Hill
Leighton Buzzard
Beds
LU7 2UD
Additional Important Points
By entering this website, you are accepting the terms of this Privacy Policy.
If we change our privacy policy while this website remains active, we will post the new Privacy Policy on this website. This Privacy Policy was last updated on July 2016.
We welcome your views about our website and our Privacy Policy. If you would like to contact us with your views, please write to us at the address noted above.
Any feedback on our website may be published at our discretion. Should we publish we will remove any personal or identifying information.